TERMS AND CONDITIONS OF SERVICE
In the absence of a separate master services agreement between Enterprise Communications Services, LLC and/or its affiliates (“Enterprise”) and a specific Enterprise customer (“Customer”), these terms and conditions of service serve as the Agreement between Enterprise and its customer.
The “Agreement” consists of the General Terms and Conditions of Service (“General Terms of Service”), any product or service specific Additional Terms and Conditions of Service (“Additional Terms of Service”), Service Order Documents and/or other written document(s) approved by Enterprise, including any incorporated attachments, appendices, schedules and/or exhibits, provided to or executed by Customer, and any applicable tariffs, if any. The Agreement between Enterprise and Customer sets forth the legal rights and obligations governing Enterprise’s offer, provisioning and delivery of Services and Customer’s receipt and use thereof.
In the event of any inconsistencies between the documents comprising the Agreement, and only to the extent of the inconsistencies, the interpretation of the Agreement shall be controlled by the following order of precedence (from the most to the least controlling): (a) any applicable filed and effective tariff(s); (b) applicable Service specific Additional Terms of Service; (c) the General Terms of Service; and (d) the provisions of Service Order Documents and/or other written document(s) approved by Enterprise. In the event that Enterprise and Customer execute a separate master services agreement, then that master services agreement shall fall before the General Terms of Service in the order of precedence. This order of precedence notwithstanding, terms and conditions, including pricing, contained in any other writing will be controlling if specific agreement language permits.
THE GENERAL TERMS OF SERVICE, ADDITIONAL TERMS OF SERVICE, AND PRIVACY, MODERATION OF USE AND ACCEPTABLE USE POLICIES ARE ACCESSIBLE AT ALL TIMES BY CUSTOMER ON ENTERPRISE’S WEBSITE AND, TOGETHER WITH TARIFF(S), MAY BE MODIFIED BY ENTERPRISE AT ANY TIME, INCLUDING AS REQUIRED BY APPLICABLE LAW. Unless notice of changes to these terms and conditions are otherwise communicated to Customer, changes to any of these terms and conditions will become effective and binding on Customer on the date such changes are posted on Enterprise’s website. No changes made by Enterprise to any of these terms and conditions shall serve to constitute a default or termination by Enterprise of these terms and conditions, nor shall such changes serve to be a basis for Customer’s termination of any Services.
Terms and Conditions Applicable to All Services
General Terms and Conditions of Service
Privacy, Moderation of Use and Acceptable Use Policies
Terms and Conditions Applicable to Specific Services
Certain products and/or services have specific terms and conditions in addition to the General Terms of Service. The following product and/or service specific Additional Terms of Service are supplemental to the General Terms of Service:
Broadband Services Additional Terms and Conditions of Service
Access Services Additional Terms and Conditions of Service
VoIP Services Additional Terms and Conditions of Service
Mobility Services Additional Terms and Conditions of Service
Enterprise Grid Services Additional Terms and Conditions of Service
Data Aggregation Services Additional Terms and Conditions of Service
Conferencing Services Additional Terms and Conditions of Service
Connect.Enterprisenet.com Terms and Conditions of Sale
Service Level Agreements Applicable to Specific Services
Broadband Services Service Level Agreement
Access Services (Off-Net Services) Service Level Agreement
Access Services (On-Net Services) Service Level Agreement
VoIP Services Service Level Agreement
Canadian VoIP 911 English
Canadian VoIP 911 French
Enterprise Grid Services Service Level Agreement
Data Aggregation Services Service Level Agreement
Conferencing Services Service Level Agreement
Tariff Documents and Service Guides
Enterprise Telecommunications, LLC California Service Guide 9 26 2017
How to read your bill
Relay Iowa – A Program of the Iowa Utilities Board
Relay Minnesota
Nebraska Telecommunications Relay Service
2017 Iowa Bill Insert
2017 Iowa Directory Page
2017 Iowa Directory 2
2017 Montana Bill Insert
2017 Montana Directory Page
2016 Pennsylvania Bill Insert
2016 Pennsylvania Directory Page 2017 Pennsylvania Bill Insert
2017 Hurricane Bill Insert June
2017 Hurricane Bill Insert July
2017 Kansas Bill Insert
2017 Kansas Directory Page
2017 California Bill Insert
2017 California Directory Page
2018 California Bill Insert
2018 California Directory Page
2018 Michigan Bill Insert
2018 Michigan Directory Page
2018 Pennsylvania Bill Insert
2018 Pennsylvania Directory Page
Arkansas Price List
Connecticut D P U C Tariff No 3 (CLEC IXC)
FL PSC No 1 (CLEC)
Idaho PUC Price List No 1 (CLEC IXC)
Illinois Service Guide
Indiana Tariff No. 1 (Local) 9.22.17
Kentucky Tariff No. 3 (CLEC.IXC) 9.21.17
Maine Price List
Massachusetts D T C Tariff No 3 (CLEC IXC)
Michigan Advice Letter No. 12 9.22.17
New Hampshire Price List
New Jersey B.P.U. No. 3 (CLEC) 9.22.17
North Dakota Price List
Ohio Price List
PSC Mo Tariff No 3 (IXC.CLEC) 9.22.17
Tariff MI P.S.C. No. 1 (CLEC) 9.22.17
Texas P.U.C. Tariff No. 2 (IXC)
Texas PUC Tariff No 4 (CLEC)
Tariff Telephone-Pa. P.U.C. No. 1 (IXC) 12.10.04
Tariff Telephone – Pa. PUC No. 5 (CLEC) 9.25.17
Alabama Advice Letter No. 9 9.22.17
Alabama Advice Letter No. 10 9.25.17
Arkansas Advice Letter No. 8 9.22.17
Arkansas Advice Letter No. 9 9.25.17
Idaho Advice Letter No. 10 9.21.17
LETT New York Advice Letter No. 14 9.22.17