Legal

TERMS AND CONDITIONS OF SERVICE

 

In the absence of a separate master services agreement between Enterprise Communications Services, LLC and/or its affiliates (“Enterprise”) and a specific Enterprise customer (“Customer”), these terms and conditions of service serve as the Agreement between Enterprise and its customer.

The “Agreement” consists of the General Terms and Conditions of Service (“General Terms of Service”), any product or service specific Additional Terms and Conditions of Service (“Additional Terms of Service”), Service Order Documents and/or other written document(s) approved by Enterprise, including any incorporated attachments, appendices, schedules and/or exhibits, provided to or executed by Customer, and any applicable tariffs, if any. The Agreement between Enterprise and Customer sets forth the legal rights and obligations governing Enterprise’s offer, provisioning and delivery of Services and Customer’s receipt and use thereof.

In the event of any inconsistencies between the documents comprising the Agreement, and only to the extent of the inconsistencies, the interpretation of the Agreement shall be controlled by the following order of precedence (from the most to the least controlling): (a) any applicable filed and effective tariff(s); (b) applicable Service specific Additional Terms of Service; (c) the General Terms of Service; and (d) the provisions of Service Order Documents and/or other written document(s) approved by Enterprise. In the event that Enterprise and Customer execute a separate master services agreement, then that master services agreement shall fall before the General Terms of Service in the order of precedence. This order of precedence notwithstanding, terms and conditions, including pricing, contained in any other writing will be controlling if specific agreement language permits.

THE GENERAL TERMS OF SERVICE, ADDITIONAL TERMS OF SERVICE, AND PRIVACY, MODERATION OF USE AND ACCEPTABLE USE POLICIES ARE ACCESSIBLE AT ALL TIMES BY CUSTOMER ON ENTERPRISE’S WEBSITE AND, TOGETHER WITH TARIFF(S), MAY BE MODIFIED BY ENTERPRISE AT ANY TIME, INCLUDING AS REQUIRED BY APPLICABLE LAW. Unless notice of changes to these terms and conditions are otherwise communicated to Customer, changes to any of these terms and conditions will become effective and binding on Customer on the date such changes are posted on Enterprise’s website. No changes made by Enterprise to any of these terms and conditions shall serve to constitute a default or termination by Enterprise of these terms and conditions, nor shall such changes serve to be a basis for Customer’s termination of any Services.

Terms and Conditions Applicable to All Services

General Terms and Conditions of Service 
Privacy, Moderation of Use and Acceptable Use Policies

Terms and Conditions Applicable to Specific Services

Certain products and/or services have specific terms and conditions in addition to the General Terms of Service. The following product and/or service specific Additional Terms of Service are supplemental to the General Terms of Service:

Broadband Services Additional Terms and Conditions of Service 
Access Services Additional Terms and Conditions of Service 
VoIP Services Additional Terms and Conditions of Service 
Mobility Services Additional Terms and Conditions of Service 
Enterprise Grid Services Additional Terms and Conditions of Service 
Data Aggregation Services Additional Terms and Conditions of Service 
Conferencing Services Additional Terms and Conditions of Service 
Connect.Enterprisenet.com Terms and Conditions of Sale

 

Service Level Agreements Applicable to Specific Services

Broadband Services Service Level Agreement 
Access Services (Off-Net Services) Service Level Agreement 
Access Services (On-Net Services) Service Level Agreement 
VoIP Services Service Level Agreement 
Canadian VoIP 911 English 
Canadian VoIP 911 French 
Enterprise Grid Services Service Level Agreement 
Data Aggregation Services Service Level Agreement 
Conferencing Services Service Level Agreement

Tariff Documents and Service Guides

 
Enterprise Telecommunications, LLC California Service Guide 9 26 2017 
How to read your bill 
Relay Iowa – A Program of the Iowa Utilities Board 
Relay Minnesota 
Nebraska Telecommunications Relay Service 
2017 Iowa Bill Insert 
2017 Iowa Directory Page 
2017 Iowa Directory 2 
2017 Montana Bill Insert 
2017 Montana Directory Page 
2016 Pennsylvania Bill Insert 
2016 Pennsylvania Directory Page 2017 Pennsylvania Bill Insert 
2017 Hurricane Bill Insert June 
2017 Hurricane Bill Insert July 
2017 Kansas Bill Insert 
2017 Kansas Directory Page 
2017 California Bill Insert 
2017 California Directory Page 
2018 California Bill Insert 
2018 California Directory Page 
2018 Michigan Bill Insert 
2018 Michigan Directory Page 
2018 Pennsylvania Bill Insert 
2018 Pennsylvania Directory Page

Arkansas Price List 
Connecticut D P U C Tariff No 3 (CLEC IXC) 
FL PSC No 1 (CLEC) 
Idaho PUC Price List No 1 (CLEC IXC) 
Illinois Service Guide 
Indiana Tariff No. 1 (Local) 9.22.17 
Kentucky Tariff No. 3 (CLEC.IXC) 9.21.17 
Maine Price List 
Massachusetts D T C Tariff No 3 (CLEC IXC) 
Michigan Advice Letter No. 12 9.22.17 
New Hampshire Price List 
New Jersey B.P.U. No. 3 (CLEC) 9.22.17 
North Dakota Price List 
Ohio Price List 
PSC Mo Tariff No 3 (IXC.CLEC) 9.22.17 
Tariff MI P.S.C. No. 1 (CLEC) 9.22.17 
Texas P.U.C. Tariff No. 2 (IXC) 
Texas PUC Tariff No 4 (CLEC) 
Tariff Telephone-Pa. P.U.C. No. 1 (IXC) 12.10.04 
Tariff Telephone – Pa. PUC No. 5 (CLEC) 9.25.17 
Alabama Advice Letter No. 9 9.22.17 
Alabama Advice Letter No. 10 9.25.17 
Arkansas Advice Letter No. 8 9.22.17 
Arkansas Advice Letter No. 9 9.25.17 
Idaho Advice Letter No. 10 9.21.17 
LETT New York Advice Letter No. 14 9.22.17